Account Manager
We’re looking for an Account Manager who leads with clarity, thinks ahead, and owns outcomes.
This is a strategic operator role. Someone who understands how modern marketing works across channels, can connect the dots between strategy and performance, and keeps everything moving in the right direction.
You’ll lead client relationships, guide strategy execution, and ensure programs deliver real business results. You stay close to the work, the data, and the performance, and you step in when something needs attention.
This role is fully remote, with optional access to our riverfront office in Oshkosh, WI. Team members meet in person once a month for collaboration, so applicants must live within 200 miles of Oshkosh.
Who We're Looking For
Experience & Skills
- 3–6+ years of experience in digital marketing, account management, or a similar role
- Experience managing multiple clients in an agency environment
- Strong understanding of how marketing channels work together to drive results
- Ability to interpret performance data and translate it into clear direction
- Experience leading client communication and strategy discussions
- Strong organizational skills with the ability to manage multiple priorities
Mindset & Behaviors
- Obsessively Curious: You are naturally driven to understand what actually drives results, not just execute tasks. You ask thoughtful questions and challenge assumptions.
- You Own the Outcome: You have a strong sense of ownership over performance. You look one step ahead, spot issues early, and step in to fix them rather than stepping back.
- All-In Energy: You show up fully present and prepared. You take responsibility for your energy, ensuring it elevates the team, and you treat our flexible/remote environment with the utmost professionalism.
- In Learning Mode: You are comfortable testing, failing, and refining. You are open to feedback, assume positive intent in conversations, and are committed to continuous improvement for yourself and the agency.
- Real and Direct: You are a clear communicator who addresses problems early. You don’t hide behind vague feedback; you are genuine, respectful, and accountable.
You must live within 200 miles of Oshkosh, WI, and be able to travel to the Oshkosh office at least once each month.
Core Responsibilities
Strategy & Performance
- Ensure all work aligns to business goals and the defined 3-month strategy
- Connect performance across channels, identifying what is driving results and where adjustments are needed
- Use data and insights to guide conversations, challenge assumptions, and improve strategy
- Help clients understand performance in a clear, outcome-focused way
- Keep programs focused on impact, not just activity
Ownership & Execution
- Own the day-to-day performance and direction of assigned accounts
- Lead client communication, meetings, and ongoing alignment
- Ensure work is progressing in line with strategy, timelines, and expectations
- Monitor performance and initiative progress, stepping in when something is off track
- Take responsibility for outcomes, not just deliverables
Innovation & Evolution
- Stay aware of how marketing is evolving across channels, platforms, and technologies
- Identify opportunities to improve how programs are structured, executed, and measured
- Leverage data, tools, and emerging technologies to improve efficiency and effectiveness
- Challenge existing approaches when there’s a better way to drive results
- Bring forward ideas that improve client performance and agency approach
Collaboration & Influence
- Act as the connector between strategy, execution, and performance across all channels
- Lead internal planning and ensure teams are aligned on priorities, sequencing, and expectations
- Provide clear context and direction so teams can execute strong work
- Guide client conversations with confidence, helping them make better decisions
- Influence both clients and internal teams toward stronger outcomes
Growth & Opportunity
- Identify opportunities to improve performance, expand scope, and increase impact
- Surface ideas in real time, not just during planning cycles
- Partner with leadership when opportunities require strategic shifts or expansion
- Think beyond current scope to drive long-term client success
What Success Looks Like
- Performance Impact: Client programs drive measurable business results, with clear progress tied to strategy and execution.
- Ownership Mindset: You stay connected to outcomes, not just deliverables. You monitor performance, spot issues early, and take action without being asked.
- Strategic Thinking: You connect the dots across channels, data, and execution to guide smarter decisions.
- Curiosity & Problem Solving: You test ideas, challenge assumptions, and keep pushing for better answers instead of settling for what’s working. You identify patterns, shifts, and opportunities early, and take action without waiting for direction.
- Team Contribution: You keep teams aligned, informed, and set up to deliver strong work, bringing forward ideas, and helping push the work to a higher level.
- Client Trust: Clients rely on you to lead, not just manage. You guide conversations and help them make better decisions
Compensation & Benefits Package
We offer a competitive salary ($70,000–$100,000, depending on experience), plus a generous profit-sharing program with monthly rewards, quarterly bonuses, and an end-of-year bonus when agency goals are met. Our benefits package includes:
- PTO & paid holidays
- Health, dental, and vision coverage, with waiver credits available
- Life, AD&D, short-term, and long-term disability insurance
- Safe Harbor 401(k) plan with employer match
- Participation in a profit-sharing program and new business incentives
- Flexible schedule, work when you want, where you want, as long as the job gets done and clients are happy.
- Professional development opportunities
- The flexibility of remote work with monthly in-office collaboration days
Ready to elevate your career in digital marketing?
Send your resume and cover letter to us today!
