Account Manager

At E-Power, our specialists are the experts in their channels. Our Account Managers are the experts on our clients.

As an Account Manager, you’ll get to know a group of clients deeply: their business, their goals, their customers, and what a win looks like for them. You’ll bring that understanding to our SEO, paid media, social, email and content specialists so their expertise is aimed at what matters most. Then you’ll help clients see how the work is moving their business forward.

This role is for someone who leads through trust, listening and good questions. You’ll keep projects moving and decisions clear, guide clients with confidence, and be a thoughtful partner to a team of talented specialists.

Work arrangement: This role is fully remote, with optional access to our riverfront office in Oshkosh, WI. The team meets in person once a month for collaboration, so you must live within 200 miles of Oshkosh.

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The Role at a Glance:

You are:

  • The client expert. You know each client’s business, history, priorities and preferences better than anyone on the team.
  • The connector. You turn client goals into clear direction for our specialists, and turn their work into clear results for the client.
  • The guide. Clients rely on you to help them make good decisions, not just to send updates.

You are not:

  • Expected to be an expert in every channel. Our specialists own channel strategy and execution. You need enough working knowledge to partner with them, ask good questions and explain the work to clients.
  • A task router. You add value by bringing client context, perspective and judgment to every conversation.

Who We're Looking For

Experience & Skills

  • 3–6+ years in digital marketing, account management or a similar client-facing role
  • Agency experience managing several clients at once
  • A working understanding of how SEO, paid media, social, email and content work together
  • Comfortable reading performance data and explaining it in plain language
  • Experience leading client meetings and strategy conversations
  • Strong organizational skills, with the ability to manage multiple priorities without dropping details

How Our Values Show Up in This Role

Our values guide how we hire, coach and work together every day. Here’s what they look like for an Account Manager.

We’re Passionate About Our Work

We chase the lightbulb · We strive to be the best

  • You’re genuinely curious about each client’s business, industry and customers
  • You ask thoughtful questions before making recommendations, and you aren’t satisfied with the first answer
  • You want to understand why something worked, or why it didn’t
  • You keep learning about new platforms, tools, AI and better ways to do the work

 

We look one step ahead · We step in, not back · We see things through

  • You care how the work performs, not just whether it was delivered
  • You notice early when something is off track for a client and bring in the right specialist to solve it
  • You follow up after launches and deliverables to make sure the work is doing what it should
  • You spot opportunities to help clients grow and bring them forward at the right moment

 

We create the conditions for great work · We own our energy · We’re real with each other

  • You’re a calm, organized presence that clients trust and look forward to talking with
  • You give specialists the client context they need: goals, priorities, history and preferences
  • You respect your teammates’ expertise and ask questions that help everyone reach the best answer
  • You communicate honestly and kindly, and raise concerns early and respectfully
  • You come prepared, stay present, and treat our flexible remote workplace professionally

Core Responsibilities

Client Relationships
You’ll be the main point of contact for your clients and the person they trust most at E-Power. You’ll lead client meetings with clear agendas, thoughtful conversation and recaps that spell out next steps. Over time, you’ll understand each client’s business, customers, competitors and goals better than anyone, and you’ll use that knowledge to help them make confident decisions.
Strategy & Planning
You’ll build and maintain a roadmap for each client with our specialists and leadership. You’ll make sure every piece of work ties back to the client’s business goals. You’ll look across channels to understand what’s driving results and where to adjust, and you’ll bring growth ideas forward as they come up, not just during planning.
Team Coordination
You’ll turn client goals and feedback into clear context and direction for our specialists, so their expertise goes where it matters most. You’ll keep priorities, timelines and expectations aligned across the team. You’ll partner with specialists on recommendations, asking questions that sharpen the strategy from the client’s point of view, and you’ll keep the work organized and visible in our project management system.
Quality & Performance
You’ll review deliverables before they reach clients to make sure they fit the client’s business, brand and priorities. You’ll review ongoing reports and help clients understand what the results mean for their business. You’ll keep an eye on key initiatives, flag risks to timelines, quality or results early, and follow up after delivery to make sure the work performs.
Growth & Opportunity
You’ll look for ways to improve results, expand scope and increase impact for your clients. When an opportunity calls for a bigger strategic shift, you’ll partner with leadership to bring it forward. You’ll also share ideas that improve how we serve clients across the agency.

What Success Looks Like

  • Client Trust: Clients see you as a trusted guide. They come to you for advice, not just updates.
  • Client Expertise: You know your clients’ businesses deeply, and specialists rely on you for that context.
  • Performance Impact: Client programs make measurable progress toward business goals, and clients understand the results.
  • Looking Ahead: You spot issues and opportunities early, and act on them without waiting to be asked.
  • Strong Partnerships: Specialists feel informed, respected and set up to do their best work.
  • Follow-Through: Commitments to clients and teammates are met, and work is checked after it’s delivered.
  • Growth: Client relationships deepen over time, through new opportunities, expanded scope and long-term partnerships.

How We'll Support You

  • A structured onboarding plan and introductions to each client
  • Monthly 1:1s focused on your workload, growth and development
  • Monthly in-person collaboration days with the full team
  • Professional development time and resources
  • A team of specialists who are experts in their channels and ready to partner with you

Compensation & Benefits Package

We offer a competitive salary ($60,000–$100,000, depending on experience), plus a generous profit-sharing program with monthly rewards, quarterly bonuses, and an end-of-year bonus when agency goals are met. Our benefits package includes:

  • PTO & paid holidays
  • Health, dental, and vision coverage, with waiver credits available 
  • Life, AD&D, short-term, and long-term disability insurance
  • Safe Harbor 401(k) plan with employer match
  • Participation in a profit-sharing program and new business incentives
  • Flexible schedule, work when you want, where you want, as long as the job gets done and clients are happy.
  • Professional development opportunities
  • The flexibility of remote work with monthly in-office collaboration days

Ready to elevate your career in digital marketing?

Send your resume and cover letter to us today!

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Your First 90 Days

First 30 days: Learn

  • Complete onboarding on our processes, tools and services
  • Join client and internal meetings for your accounts, and get to know each client’s history and goals
  • Meet one-on-one with each specialist on your accounts to understand their work and how they like to collaborate

 

Days 31–60: Lead

  • Take the lead in client meetings and communication for your accounts
  • Review deliverables and reporting with a client-first lens
  • Start contributing to strategic roadmaps

 

Days 61–90: Own

  • Fully own day-to-day client relationships and roadmap planning for your accounts
  • Bring at least one growth or improvement idea to a client
  • Be the person the team turns to for client context on your accounts